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POLICIES & DETAILS

FAQ’s
(Frequently Asked Questions)

  • CHECK-IN 3pm – 9pm
  • CHECK-OUT 11am
  • FREE BREAKFAST
    Hot country style breakfast served on Sat & Sun with advance reservation.
    Continental style breakfast available Mon-Fri (and for walk-ins on weekends).
  • ROOM OCCUPANCY WILL BE LIMITED TO # OF PEOPLE ON YOUR RESERVATION
    Persons in excess of your reservation will be required to rent another room or find other accommodations
  • WE ARE NO LONGER ACCEPTING PETS
    Please call for more information and other options.
  • WE ARE UNABLE TO ACCOMMODATE INFANTS
DETAILS

RESERVATIONS

ROOM ASSIGNMENTS
  • Your reservation includes a specific number of beds and baths. Using unassigned beds or baths will result in additional charges.
  • Your reservation will be for a specific room type, not for a specific room. We will assign specific rooms based on the needs/preferences of all guests.
  • Your reservation is for a specified number of people. Additional/unexpected people arriving with you will be treated as walk-ins and suitable accomodations may not be available. (Sleeping on the floor will not be an option in this situation.)
  • You may not enter other rooms even if they appear to be unoccupied. Additional towels, pillows, etc. are available by simply asking. We are also happy to give tours to interested guests.
CHECK-IN / CHECK-OUT
  • Check-in hours are 3 pm to 9 pm / Check-out is 11:00 am.
  • Early arrivals are usually not a problem. We cannot guarantee your room(s) will be ready before 3 pm, but if we are available we will check you in and give you a key.
  • Late check-in must be pre-arranged. (If it has not been approved then you will be considered a "no-show" if you have not checked in by 9pm.) An additional fee + tax will be charged per check-in for first-time guests arriving after 10:00 pm.
    10:01pm - $5 10:30 - $10 11:00pm - $15 after 11:00pm - no check in
  • To ensure the comfort of all guests, we will not extend the check-in period beyond 11pm. Walk-ins are accepted until 10 pm.
  • Late check-outs will be charged $10 per hour, with the first charge occurring at 11:01 am. To avoid these charges you must have your belongings out of the room and the key turned in prior to 11 am.
  • Arrangements can be made to leave your vehicle here or to come back and use the facilities after check-out.
BREAKFAST
  • Breakfast is served from 8:30–9:30am, April-December / 8 am–9 am during ski season.
  • A hot country breakfast will be served on weekends with reservations made at least 24 hours in advance.
  • A continental breakfast will be available Monday through Friday.
  • All guests will be served the same breakfast, but with advance notice we will try to accommodate special requests (allergies, restricted diets, personal dislikes, etc).
RATE-POLICY SCHEDULE

Summer
      In effect non-peak days April-November.

Winter
      In effect non-peak weekdays Thanksgiving through March.

Peak
      In effect Memorial Day, Pioneer Days (July), and Labor Day weekends,
      all Fridays and Saturdays from Thanksgiving through March(ski season),
      and from the last weekend in Sept through the third weekend in October (leaf season).
      2-day minimum and deposit may be required.

Ski-Season Peak
      In effect Christmas and New Years' weeks, Martin Luther King and Presidents’ Day Weekends.
      2-3 day minimum stay and deposit are required.

CANCELLATIONS

2 Days notice required when –
      Reserving 1 or 2 rooms for less than 5 days during non–peak periods.
      Cancellations, including partial cancellations or date changes,
      made after 3 pm 2 days before arrival - $25 fee per room, per day reserved.
      A deposit is generally not required.

4 Days notice required when –
      Reserving 3 or 4 rooms for less than 5 days OR reserving any rooms during peak periods.
      Cancellations, including partial cancellations or date changes,
      made after 3 pm 4 days before arrival - $25 fee per room, per day reserved.
      A deposit may be required.

21 Days notice required when –
      Reserving 5 or more rooms OR 5 or more days or reserving any rooms during peak ski season.
      Cancellations, including partial cancellations or date changes,
      made after 3 pm 21 days before arrival - you will forfeit entire deposit.
      A deposit will be required.

No Shows –
      Will be charged the total price for one night (in addition to any pre-paid deposit on a multi-night
      reservation) and if additional nights have been reserved they will be cancelled.
      Anyone who has not checked-in by 11 pm on the first day of their reservation will be considered
      a no show.

DEPOSITS

QUIET HOURS
      10 pm – 7 am.

CHILDREN

SMOKING REGULATIONS
  • This is a non-smoking facility as mandated by town ordinance and state code.
  • Smoking is permitted outside but not within 15 feet of entrance or window.
  • Violators of the no-smoking policy will forfeit their room and will not receive a refund.
  • Additional charges may be applied to the credit card you have provided to cover additional labor, supplies and lost revenues while room is returned to its original condition.
WHOLE HOUSE RENTAL (Subject to availability)
  • “Whole House Rental” pricing and policies will apply when one person reserves all guest rooms for a group of up to 26 people.
  • The rate does not include meals or beverages, nor does it include any services or amenities for which a fee is normally charged.
  • The “Whole House” does not include the kitchen, office or innkeepers quarters. It is not our policy to sleep people on the floor and bedding will not be provided for this. Sleeping in common areas is not permitted.
  • The person making the group reservation must be at least 21 years of age. This person is the “group leader” and shall assume all responsibility for the group including: room assignments, payment, check-in, check-out, communication of needs and issues to innkeepers and ensuring that policies are adhered to.
  • Your reservation will be for a specified number of people. Any extra people added at check-in will cost an additional $25 each (if we are able to acomodate them at all). In the event that there are too few people in your group to fill all the rooms, we reserve the right to limit the number of rooms and baths that you may use.
  • A deposit and 30 days notice of cancellation are required.
  • The person (or organization) providing credit card information assumes all financial responsibility for both the deposit and the balance due, including any additional room costs, fees, repairs and damage.
  • Once confirmed, any changes to your reservation or cancellation (in whole or in part) will incur a fee of $150 with 30 days notice. With less than 30 days notice the entire deposit will be forfeited.
  • If the “Whole House” reservation is cancelled with less than 30 days notice, we will allow you to apply the balance of your deposit -(minus the $150 administrative fee)- toward the cost of individual rooms on the same dates. NO REFUNDS will be given WITH LESS THAN 30 DAYS NOTICE.
  • Balance due must be paid at check-in by the group leader. Other members of the group will not be able to check-in until the group leader has checked-in, been shown around and signs off that they understand their responsibilities.
DAMAGE POLICY
  • Any damages to Old Clark Inn property caused by guests, persons visiting guests, children etc. will be the responsibility of the person who made the reservation. You agree to making full restitution for damages, including excessive cleaning and missing items, when you make a reservation.
LIABILITY CLAUSE
  • The Old Clark Inn does not assume any liability for loss, damage or injury to person or personal property. Nor do we accept liability for any inconvenience arising from any mechanical malfunction or utility interruption.

Prices and availability are subject to change and are not guaranteed until reserved.

Secure Reservation Request form.

 


The Old Clark Inn
702 Third Ave.
Marlinton, West Virginia 24954
1 (800)849-4184
innkeeper@oldclarkinn.com

Nelson and Andrea, Innkeepers

 

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